Getting in touch about Carols by Candlelight
We’re so glad you’re here and hope you’re just as excited about Carols by Candlelight as we are! If you need to get in touch with someone regarding the event, this page should help point you in the right direction.
For ticketing and accessibility enquiries
Carols by Candlelight is ticketed exclusively by Ticketek, who can be contacted on 132 849 or via the Ticketek website help page.
If you need additional support in completing a booking, contact Ticketek’s Accessible Ticket booking hotline on 1300 665 915 or Arts Centre Melbourne on 1300 182 183.
For ticketing queries at the event, there will be a Box Office at Gate 1 upon arrival for assistance.
If you have any further accessibility concerns or want to familiarise yourself with the event to prepare beforehand, see our Accessibility page.
For venue enquiries
Sidney Myer Music Bowl is managed by Arts Centre Melbourne. Carols by Candlelight ticketholders are bound by the venue terms and conditions of purchase and entry. If you would like to know more about accessibility options or what you can/can’t bring to the venue, please refer to our FAQ page.
You can also learn more about the venue on the Sidney Myer Music Bowl website or contact Arts Centre Melbourne directly on 1300 182 183.
If you feel uncomfortable and wish to report any concerns of anti-social behaviour during an event, you can do so by texting 0418 557 677.
For broadcast information
Carols by Candlelight is broadcast live on the Nine Network and radio stations across the country. You can find the full details on the dedicate Broadcast page.
For media enquiries
Please submit media enquiries via our contact form at the bottom of this page.
Feedback and Vision Australia enquiries
We love to hear from our audiences about their experiences and welcome all feedback! If you have a comment or question for Vision Australia regarding the event or fundraising, please use one of the details below or complete the message form and one of our friendly team members will get back to you shortly.
Customer Service Support Centre
1300 130 300
Postal address
Vision Australia,
454 Glenferrie Road,
Kooyong,
VIC 3144